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Terms & Conditions

Please read these terms and conditions before purchasing any Conscious products on the website. By making a purchase, you agree to be bound by these terms and conditions.

  1. Order
  2. Deliveries
  3. Returns
  4. Discrepancies

1.ORDER

When you place an order to purchase a product from the website, we will send you an email confirming receipt and containing order details. Your order represents an offer to us to purchase a product, which is accepted when we send an email to you confirming that we have accepted the order (the ‘Order Confirmation email’). Acceptance will be complete when we send the Order Confirmation email to you.

Conscious will retain the title in the products until full payment has been made by you and has been received by Canterbury.

2.DELIVERIES

We will endeavour to deliver all products ordered within 30 days from the date of your order confirmation email.

You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions. 

If you have received your order confirmation email but your products have not arrived within the time specified in the Order Confirmation email, please contact us and we will do our best to assist. Please allow an additional day before raising a query during exceptionally busy periods (e.g. Christmas or New Years) or when the weather is extremely adverse.

If your order has not been received within the specified time, in the first instance please check whether your local mail delivery office is holding your parcel. If they confirm that they do not have your products, please contact us and we will do our very best to assist.

3.RETURNS

You can only return Conscious products that have been purchased directly through this website.

If you are returning goods for exchange or return, you are responsible for the cost of returning them to us. 

We will not refund the original delivery charge in the case of exchanges or returns. 

You will also be liable for the delivery costs incurred by us in sending you any products as exchanges.

In the case of returns, you will only be refunded the value of the goods ordered.

We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.

This Returns Procedure does not affect any of your other statutory rights.

All goods must be returned to us unused, unworn and together with all tags attached (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of a tracked parcel service, such as New Zealand Post's Courier service.

4.DISREPANCIES

If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself. Please note that the return postage refund will be sent to the original payment method used to place the order. Please allow up to thirty (30) days for your refund to be processed.

5.Feedback and Complaints

We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain, please e-mail our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within fourteen (14) working days, either resolving the complaint, or with a timescale for resolution.

6.Pricing, availability and promotions

All prices are quoted in New Zealand Dollars. All item prices are exclusive of delivery charges. A list of our international delivery charges can be found on the website. We list availability information for products sold on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products are subsequently found to be unavailable.

7.Customs

When ordering products from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over them and cannot predict what they may be.

Your privacy is important and we know you care about how order information is used and shared. Please see our Privacy Policy.

8.Electronic communications

When you visit the website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website.

9.Re-Sale of products

Products sold on our website are not eligible for resale.